Delivery and Return Policy

Disclaimer of Order

Withdraw any product from the website of Ag Film Yapım Aş and/or remove or correct any material or content on the website The right is always reserved. Even if Ag Film Yapım Aş will make all reasonable efforts to process all orders submitted to it, it always reserves the right to refuse to fulfill or approve the order in case of unusual circumstances after receiving an order or sending the Order Confirmation to the Customer. Ag Film Yapım Aş shall not be liable to the Customer or any third party for withdrawing any product from the website, removing or correcting any material or content, or refusing to fulfill or approve the order after receiving or sending the Order Confirmation. In case of rejection of the order, the Customer is informed as soon as possible and Ag Film Yapım Aş returns the amount paid, if any, to the Customer.


Price and Payment

The price of the products is as determined on the website. Although Ag Film Yapım Aş does its best to ensure that all prices on the website are correct, errors can occur in this regard. If there is an error in the price of the products ordered by the Customer, Ag Film Yapım Aş informs the Customer as soon as possible and offers the Customer the options to confirm the order at the correct price or cancel the order. If Ag Film Yapım Aş cannot reach the Customer, the amount paid for the products will be returned to the Customer by accepting the order as cancelled. The prices on the website include VAT and taxes, but do not include the delivery fee and this fee will be added to the total amount to determine the total order price.



Ag Film Yapım Aş products are sent to our customers by a courier company. Your orders are shipped within 7 working days (excluding public holidays and weekends) and delivered within 30 days at the latest. You will be notified of the delivery time separately for your special orders.

As Ag Film Yapım Aş, we kindly request you to check the products during delivery, and in case of any damage (crushing, tearing, opening, wetting, etc.) in order to provide you with faster and more effective service, we ask you to provide the return of the damaged products by keeping a report to the cargo authority. If a record is not kept, we cannot refund the product price to you, as we cannot compensate for the damage from the cargo company. For this reason, we would like to emphasize that you should be sensitive to this issue when receiving your product.

All orders are subject to availability. In case of a supply shortage or when the product is no longer in stock, Ag Film Yapım Aş reserves the right to inform the Customer about substitute products in similar or different categories and values. If the Customer does not want to order replacement products, Ag Film Yapım Aş returns the amount you paid for the unwanted replacement product to the Customer.


Return Policy

If you want to return or exchange the product you have purchased, you can submit your return and/or replacement request on thetableteller within 14 days of receiving your order. You need to inform e-mail address and make the return.

If the purchased product invoice is issued on behalf of an institution, the relevant institution must issue a return invoice equal to the invoice amount during the return.

Returns and exchanges must be made in the original box or packaging that was sent to you. The products must be unused, unwashed, in the original condition they were delivered to you, in a resalable condition. In cases where the examined product does not comply with the above-mentioned conditions, the product cannot be exchanged, refunded and the price cannot be refunded.

Product exchange and return are evaluated on the day the package reaches us. If the product return is approved, your refund amount will be refunded to the credit card you used to purchase the product within 10 days after the product reaches us. If the product exchange is not approved, the product will be sent to your address within 5 working days at the latest.

Returns and exchanges are not possible for orders specially prepared for the Customer upon the customer's request.


Order Cancellation

You can send an e-mail to  for the cancellation of your order. If your order has not been shipped, your order will be canceled according to the order cancellation request you specified in the e-mail. If your order has been shipped, the return procedure will be executed.